Hotels & Lodging:
Revenue Ringing: Hospitality Phone Skills

Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can become clogged or even begin to suck revenue out of your property. Revenue Ringing: Hospitality Phone Skills delivers the basic skills and advanced techniques your team needs to welcome callers and maximize revenue:

• First Impressions - The importance of "Phone Curb Appeal"
• Before You Answer - Physical and mental preparation
• Nonverbal Communication and Voice Inflection
• Listening Skills
• Answering the Phone - 4 steps consistency and quality
• Handling Internal Calls
• Placing Callers On Hold
• Forwarding Calls
• Taking Phone Messages
• Managing the Phone During Busy Times
• Fast Phone Skills:
  
  
  • If You Call Us, We'll Call You Back
  • Using the Callers Name
  • Front Desk Awareness and Security
  • Wake-Up Calls
  • Voice Mail Messages
  • Phone Menus

$99 for 24 min. DVD/VHS