Hotels & Lodging:
Building Profits Through Reservation
Sales
Reservation sales are the lifeblood of your hotel, where even a
modest increase in your conversion rate can mean thousands of dollars
each week in additional revenue and profit. Whether you're
a small, mid-market, or upscale hotel, Building Profits
Through Reservation Sales will teach your front desk, reservations,
and sales staff the key skills they need to consistently turn inquiry
calls into reservations:
- Telephone Hospitality
Techniques
- Connecting with the Customer
- Active Listening and Asking
Probing Questions
- Transitional Questions
and Building a Pyramid of Value
- Turning Features Into Benefits
- Overcoming Objections
- Upselling
- Closing the Sale
- Follow-Up & Delivery
Transform your staff from
“order takers” into “sales makers” with
Building Profits Through Reservation Sales!
$99 for
24 min. DVD/VHS |
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