Sunrise logo

Lodging's #1 Front Line
Training Series

Used by over 6,000 hotels, representing more than
50 brands

See below for a complete list of segments included in each program.

The Sunrise Basic Training Lodging Series is a comprehensive six-part DVD/CD ROM training system developed and priced for lodging properties that seek to achieve a high level of service, quality, and productivity. Available in English and Spanish, the Sunrise Lodging Series was developed with the input of corporate trainers, industry consultants, property managers, and line employees. The Sunrise Lodging Series presents scenes, characters, and content which reflect the challenges and opportunities of the mid-market and economy hotel operation.

  • Sunrise is Basic Training!

    The Sunrise Basic Training Lodging Series delivers the essential skills, knowledge, and attitudes that your hotel staff need in order to succeed on the job. No music videos, wacky characters, or complicated plot lines - just solid information delivered in a straightforward presentation style that supports your training goals.

  • Sunrise is Flexible!

    The content within each program is delivered in short, focused segments, beginning and ending with easily-identified title screens. This allows for flexible yet targeted training: viewers can focus on a single procedure or topic at a time, while trainers can easily pause the DVD after each segment for discussion and group activities. Trainers can also choose to cover as few or as many segments as their needs or schedules dictate, and scan to specific segments for review and reinforcement.

  • Sunrise is a Complete Training Package!

    The six Sunrise DVD/CD ROM package covers all functional areas to train your entire hotel staff. Included with each program is a Trainer’s CD ROM with content overviews, discussion questions, group activities, and a ten-question “Quick Quiz” for simple assessment. The materials contained in the Trainer’s Guide can be easily reproduced and distributed as hand-outs for your staff. Also included with each program is a Certificate of Completion which can be easily duplicated, customized, and awarded to successful participants.

  • Sunrise is Cost Effective!

    Priced at $349 for the complete six-program boxed set, or $99 for individual titles, there is no greater value in hospitality training. Sunrise training requires no heavy investment in new technology or specialized training - it uses the DVD player, TV and/or computer already in place at your hotel. And because Sunrise training can deliver a consistent training message to many employees at the same time and place, you conserve valuable staff and management resources.

Lodging Series 6 Pack

Sunrise is a Complete Training System

Each of the 6 programs includes DVD training and a Trainer's CD packed with support materials including:

  • "Quick Quiz" Assessment
  • Certificates of Completion
  • Trainer's Guide
  • BONUS! Housekeeping & Laundry is in English & Spanish when you purchase the Sunrise Lodging Series 6 Pack!

Lodging Series Titles:

New Employee Orientation

The Lodging Industry:

  • Guests
  • Owners
  • Franchise Companies
  • Independants
  • Mgt. Companies
  • Suppliers

Hotel Staff:

  • General Manager
  • Front Desk
  • Housekeeping
  • Maintenance

Successful Work Habits:

  • Be on Time
  • Be Prepared
  • Follow the Rules
  • Work Safely
  • Be Dependable
  • Practice Teamwork
  • Remember the Guest
  • Learn All You Can
  • Attitude Is Everything
  • Take Ownership

Quality Guest Service

Rules of Guest Service:

  • Guests Are Like a Box of Chocolates
  • You Never Get a Second Chance at a
    Good First Impression
  • Keeping Customers Costs Less
  • Bad News Travels Faster
  • Guest Problems Are Opportunities

"Moments of Truth":

  • Making a Reservation
  • Arrival
  • Registration
  • Entering Room
  • Interaction With Staff
  • Complaints or Problems
  • Check-Out

Safety & Security

Awareness + Action
= Safety & Security

Safety:

  • Slips, Trips, & Falls
  • Lifting Safely
  • Motion Injuries
  • Fire Hazards
  • Chemical Safety
  • Biohazards
  • Pool & Exercise Room
  • Safety
  • Handling Emergencies

Security:

  • Perimeter & Access Control
  • Suspicious People
  • Handling a Disturbance
  • Key Control
  • Guest Privacy
  • Funds Protection
  • Internal Theft
  • Reporting & Record Keeping
  • Guest Education

Front Desk Operations

Personal Appearance

Communication

The Log Book

Phone Skills:

  • Answering the Phone
  • Forwarding Calls
  • Asking Callers to Hold
  • Guest Privacy
  • Taking Messages
  • Wake-Up Calls

Handling Reservations :

  • Know Your Hotel
  • Qualify the Caller
  • Accuracy

Sales Skills :

  • Listen to the Customer
  • Features Benefits
  • Overcoming Objections
  • Closing Techniques
  • Upselling

Preparing for the Guest :

  • Guest Registration
  • Service During the Stay
  • Handling Complaints
  • Walking a Guest
  • Guests with Disabilities
  • Foreign Travelers
  • Busy Situations
  • Guest Check Out

Housekeeping and Laundry

Small program image

English & Spanish $149

English $99

Room Prioritization

Loading Your Cart

Cart Supplies

Room Access

Opening &

Straightening

Stayovers

Cleaning Strategies

Dusting & Surface

Cleaning

Making the Bed

Showers & Tubs

Sinks & Vanities

Toilets

Restocking Guest

Amanities

Bathroom Floors

Vacuuming

Final Tasks

Inspecting

Special Situations :

  • Coffee Makers
  • Irons & Boards
  • Spas & Hot Tubs
  • Mini-Fridges
  • Carpet Stains
  • Public Area Cleansing

Laundry Operations :

  • Sorting
  • Washing
  • Drying
  • Folding
  • Storage & Delivery

Maintenance

Maintenance Overview

Hotel Equipment, Systems & Responsibilities

Guest Service

Personal Appearance

Safety & Security

Organization

Work Orders

Prioritization

The Maintenance Log

Preventitive Maintenance

Guest Service Calls

Contract Services