Hospitality Service Teamwork

DVD Training: 24 Minutes

Making Teamwork Work at Your Hotel

Every hotel is more successful when the entire management and staff work as a team. In this innovative, fun-to-watch video, your staff will learn the value of teamwork and understand how to make it work at your hotel.

Adam, a front desk agent, is huge sports fan but not a team player. When he steals a co-worker's tainted pickle from the break room refrigerator, he is transported into the world of the Hospitality Service Team Network, a 24-hour sports channel where his hotel is matched against their cross-street rival in a series of guest service challenges.

Remember, the success of your hotel depends on your service team, and your team is only as good as it's weakest player! Make Hospitality Service Teamwork a part of your hotel's service training.

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The Keys to Effective Teamwork:

• Establishing A Common Goal
• Developing Effective Team Strategies
• Valuing the Unique Contribution of Each Team Member
• Why Teams Accomplish More
• Recognizing Excellence and Celebrating Success

The Benefits of Teamwork:

• Your Return on Investment
• Making A Better Place to Work
• Reducing Turnover
• Fewer Guest Complaints
• Success for All!

How to Make Teamwork Work:

• Good Communication
• Developing Friendships
• Inclusion
• Training and Staff Development
• Individual Leadership
• Flexibility
• Empowerment
• Recognition
• Having Fun!