Hospitality Titles
In addition to our Lodging Series, we offer many other hotel training titles.
Browse our complete list of hospitality titles below.
Hospitality training titles:
Front Desk Sales Success
24 min. DVD
Improving sales skills can mean thousands of dollars in additional
revenue for your hotel each week. Help your front desk and reservations
staff convert more callers into customers with FRONT DESK SALES
SUCCESS. In this entertaining and instructional DVD, your reservations
sales team will learn the key principles of successful selling.
English $99
Emergency Response Training
21 min. DVD
Is your hotel prepared for the unexpected? World and local events
have shown us that emergencies can happen any time, any place.
Help protect your guests, employees, and property by taking important
steps toward awareness, planning, communication, and training
that can make a difference in a crisis situation.
English $99
Building Profits Through Reservation Sales
24 min. DVD
Reservation sales are the lifeblood of your hotel, where even a
modest increase in your conversion rate can mean thousands of
dollars each week in additional revenue and profit.
English $99
Steve Barth's Positive Management Workshop
80 min. DVD
Finding and keeping good people is a manager's or supervisor's
greatest challenge. In this fast paced and entertaining 80-minute
workshop, attorney, professor, and renowned hospitality consultant
Stephen Barth.
English $99
Front Line To Bottom Line
24 min. DVD
Employees want to be part of a successful operation - a winning
team. A financially successful business is simply a better place
to work, with more resources available for its employees and
a positive environment for managers, co-workers, and customers.
English $99
Hospitality Service Teamwork
26 min. DVD
Every hotel is more successful when the entire management and staff
work as a team. In this innovative, fun-to-watch video, your
staff will learn the value of teamwork and understand how to
make it work at your hotel.
English $99
Keycard Control
26 min. DVD
While electronic locking systems offer a number of advantages,
even the most sophisticated system is no substitute for solid
security practices. In fact, because of the ease with which guest
and master keycards can be created.
English $99
Lodging Food Safety
22 min. DVD
Food safety is an issue at your hotel - even if you don't have
a restaurant. Whether you serve a breakfast bar, cater meetings,
or offer a weekly manager's reception.
English $99
Quality: Curb To Corners
24 min. DVD
While you can measure the quality of your hotel through "Q"
scores and customer survey results, true quality is judged every
day by the unique experience of each individual guest who stays
at your hotel and their decision to come back again.
English $99
Revenue Ringing: Hospitality Phone Skills
24 min. DVD
Your telephone is like a money pipeline, pumping revenue into your
operation 24 hours a day, 7 days a week. But if your staff isn't
receiving calls properly and effectively managing your hotel
phone system, this pipeline can become clogged or even begin
to suck revenue out of your property.
English $99
Unique Service Opportunities
24 min. DVD
Every day you face dozens of situations where your actions can
make a difference to your guests. You have a choice: do what's
expected, by the book. Or, you can do something unique and different
that will make your guest's stay special. These situations are
called UNIQUE SERVICE OPPORTUNITIES,moments where you can do
something above and beyond that will stick in the mind of the
guest and bring them back to your hotel.
English $99
Four Walls Marketing
24 min. DVD
A Blueprint to More Effective Sales & Marketing Hotel Marketing
isn't rocket science! In fact, some of the most effective marketing
strategies can happen within the four walls of your hotel, using
the resources and people you already have in place.
English $99
Fix Quick: Hotel Maintenance & Repairs
34 min. DVD/VHS
Fast, quality repairs help build guest satisfaction and maximize
room inventory. Learn how to fix it right and fix it fast with
FIX QUICK!
English $99
Lodging Language Trainer
Interactive CD-ROM
The Lodging Language Trainer is a simple yet effective tool to
help lodging managers and employees transcend language barriers
to communicate more effectively with each other and your guests.
English $99