Front Desk Sales Success

DVD Training: 24 Minutes

Improving sales skills can mean thousands of dollars in additional revenue for your hotel each week. Help your front desk and reservations staff convert more callers into customers with FRONT DESK SALES SUCCESS. In this entertaining and instructional DVD, your reservations sales team will learn the key principles of successful selling.

With many helpful exercises, forms, checklists, and worksheets that will help you clarify your most profitable sales strategies, FRONT DESK SALES SUCCESS is your complete reservation sales trainer that will help your staff develop the skills necessary to drive revenue and profits!

See our other Hospitality Titles!

• Everyone's a salesperson: sales basics
• First impressions, building rapport and qualifying
• Projecting product knowledge & confidence
• Clarifying your competitive advantage
• Selling value instead of price
• Upselling and cross-selling

• Handling and overcoming objections
• Negotiations, discounts, and fade rates
• Closing the sale
• Putting it all together: using your sales skills
• Building long term loyalty