Emergency Response Training

DVD Training: 21 Minutes

Is your hotel prepared for the unexpected? World and local events have shown us that emergencies can happen any time, any place. Help protect your guests, employees, and property by taking important steps toward awareness, planning, communication, and training that can make a difference in a crisis situation.

Don't let a crisis situation catch your hotel untrained and ill-equipped. Let Emergency Response Training help your management and staff prepare to face today's emergency situations.

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• Predicting the types of emergencies your hotel might face
• Understanding the effects of emergencies on important hotel systems like electricity, computers, locking systems, phones, HVAC units, and utilities
• Maintaining emergency equipment and supplies
• Developing and maintaining an Emergency Response Book
• Important steps in handling an emergency:
  • Assessing Immediate Risk
  • Taking Appropriate Action
  • Contacting Emergency Personnel
  • Communicating to Guests and Employees
  • Evacuating the Hotel if Necessary
  • Assisting Special Needs Guests
  • Establishing a Command Post and Chain of Command
  • Running Critical Reports
  • Directing and Assisting Emergency Personnel
  • Checking and Marking Vacant Rooms
  • Assisting & Comforting Displaced Guests
  • Securing the Front Desk
  • Handling the Media
    

• Guest contact and billing after the crisis
• Filing an Emergency Action Report
• Evaluating actions of management & staff
• Orientation and ongoing training
• First aid training
• Emergency training at Safety Committee and staff meetings
• Following safety rules and regulations
• Working with local authorities