Lodging's #1 Front Line
Training Series
6 Complete Training Programs for $349!
The Sunrise Basic Training Lodging Series is lodging's number one line-level video training series, used by over 6,000 hotels representing more than 40 brands. Available in English or Spanish and delivered in short, flexible segments for group, one-on-one or individual self training.
The Sunrise Basic Training Lodging Series is a complete training system for hotel properties.
Lodging Series 6 Pack
Sunrise is a Complete Training System
Each of the 6 programs includes DVD training and a Trainer's CD packed with support materials including:
- "Quick Quiz" Assessment
- Certificates of Completion
- Trainer's Guide
- BONUS! Housekeeping & Laundry is in English & Spanish when you purchase the Sunrise Lodging Series 6 Pack!
See our complete listing of Lodging Series Content for a more detailed description.
Lodging Series titles include:
We also offer many other hotel training titles:
Front Desk Sales Success
24 min. DVD
Improving sales skills can mean thousands of dollars
in additional revenue for your hotel each week. Help your
front desk and reservations staff convert more callers into
customers with FRONT DESK SALES SUCCESS. In this entertaining
and instructional DVD, your reservations sales team will
learn the key principles of successful selling.
English $99
Emergency Response Training
21 min. DVD
Is your hotel prepared for the unexpected? World
and local events have shown us that emergencies can happen any time,
any place. Help protect your guests, employees, and property by taking
important steps toward awareness, planning, communication, and training
that can make a difference in a crisis situation.
English $99
Building Profits Through Reservation Sales
24 min. DVD
Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit.
English $99
Steve Barth's Positive Management Workshop
80 min. DVD
Finding and keeping good people is a manager's
or supervisor's greatest challenge. In this fast paced and
entertaining 80-minute workshop, attorney, professor, and renowned
hospitality consultant Stephen Barth.
English $99
Front Line To Bottom Line
24 min. DVD
Employees want to be part
of a successful operation - a winning team. A financially successful
business is simply a better place to work, with more resources available
for its employees and a positive environment for managers, co-workers,
and customers.
English $99
Hospitality Service Teamwork
26 min. DVD
Every hotel is more successful when the entire management
and staff work as a team. In this innovative, fun-to-watch video, your
staff will learn the value of teamwork and understand how to make it
work at your hotel.
English $99
Keycard Control
26 min. DVD
While electronic locking
systems offer a number of advantages, even the most sophisticated system
is no substitute for solid security practices. In fact, because of the
ease with which guest and master keycards can be created.
English $99
Lodging Food Safety
22 min. DVD
Food safety is an issue at your hotel - even if
you don't have a restaurant. Whether you serve a breakfast bar, cater
meetings, or offer a weekly manager's reception.
English $99
Quality: Curb To Corners
24 min. DVD
While you can measure the quality of your hotel
through "Q"
scores and customer survey results, true quality is judged every
day by the unique experience of each individual guest who stays
at your hotel and their decision to come back again.
English $99
Revenue Ringing: Hospitality Phone Skills
24 min. DVD
Your telephone is like
a money pipeline, pumping revenue into your operation 24 hours a day,
7 days a week. But if your staff isn't receiving calls properly
and effectively managing your hotel phone system, this pipeline can become
clogged or even begin to suck revenue out of your property.
English $99
Unique Service Opportunities
24 min. DVD
Every day you face dozens of situations where your
actions can make a difference to your guests. You have a
choice: do what's expected, by the book. Or, you can do something unique
and different that will make your guest's stay special. These situations
are called UNIQUE SERVICE OPPORTUNITIES,moments
where you can do something above and beyond that will stick
in the mind of the guest and bring them back to your hotel.
English $99
Four Walls Marketing
24 min. DVD
A Blueprint
to More Effective Sales & Marketing
Hotel Marketing isn't rocket science! In fact, some of the most effective
marketing strategies can happen within the four walls of your hotel, using the
resources and people you already have in place.
English $99
Fix Quick: Hotel Maintenance & Repairs
34 min. DVD/VHS
Fast, quality repairs help build guest satisfaction and maximize
room inventory. Learn how to fix it right and fix it fast with FIX
QUICK!
English $99
Lodging Language Trainer
Interactive CD-ROM
The Lodging Language Trainer is a simple yet effective tool to help lodging
managers and employees transcend language barriers to communicate
more effectively with each other and your guests.
English $99