Professional Table Service

DVD Training: 41 Minutes

CD Rom Bonus Materials Include:
Trainer's Guide; "Quick Quiz" Assessment Tool; Certificates of Completion and more!

Description:
Being a professional server is truly an art. The style, grace, and flow of a good server on a restaurant floor is an amazing thing to behold. Help your servers develop these positive service skills with Sunrise Professional Table Service.

Stressing efficiency, communication, and quality guest service, this innovative and entertaining program shows your servers the basics, but also how to do the little things right. From personal appearance and presentation to pre-shift tasks and side work, the video guides your service team through all phases of the service cycle, helping develop satisfied guests who build repeat business.

View a video clip of this title

(2.5MB -- requires Windows Media Player)

Also part of the Food Service Series!

• Introduction

• Personal Appearance

• Wait!  Before You Wait

• Pre-Shift & Prep Tasks

• Restaurant Organization

• Menu Knowledge

• Order System and Notation

• Carrying Trays Safely

• Floor Efficiency

• Timing and Pacing

• Anticipation and Awareness

• Communication

• The Service Arc

• Greeting and Seating
• Beverages & Appetizers
• Specials
• Substitutions
• Entrees
• Checking In
• Clearing & Bussing
• Dessert & After Dinner Beverages
• Check & Payment

• End of Shift Tasks

• Special Situations:

  • Children & Families
  • Serving Seniors
  • Large Groups
  • Kitchen Delays
  • Sending Food Back

• Bad Credit Cards

• Choking & the Heimlich