Quality Guest Service

DVD Training: 18 Minutes

CD Rom Bonus Materials Include:
Trainer's Guide; "Quick Quiz" Assessment Tool; Certificates of Completion and more!

Description:
Why is it that only one in three food service operations will still be in business five years from now? What will make the difference for those that succeed? Quality Service is what sets most restaurants apart. Quality guest service creates a memorable experience for your guests -- building repeat business, loyal customers and increasing profit for your food service operation.

The Sunrise Basic Training Food Service Series: Quality Guest Service program presents common sense rules of guest service and identifies "moments of truth" where employee actions and attitude can earn guest loyalty and repeat business. Also, learn how to handle complaints and problems by turning them into opportunities for your restaurant or food service operation.

View a video clip of this title

(2.5MB -- requires Windows Media Player)

Also part of the Food Service Series!

• Introduction

• Rules of Quality Service

• Only One First Impression
• No Second Chances
• Bad News Travels Faster
• Great Food vs. Bad Service
• Customer Isn’t Always Right
• Problems are Opportunities

• Moments of Truth

• Reservation
• Arrival
• Greeting & Seating
• Table Service
• Food Prep
• Food and Beverage Presentation
• Checking In
• Complaint or Problem
• Cleanliness & Restrooms
• The Check
• Last(ing) Impressions