SUNRISE BASIC TRAINING: LODGING SERIES

It's a New Day in Hospitality Training!

The Sunrise Basic Training Lodging Series is a comprehensive six-DVD video training package--each with support materials on CD-ROM--developed and priced for mid-market, economy, and budget hotels who seek to achieve a high level of service, quality, and productivity in their line-level staff. Developed with the input of corporate trainers, industry consultants, property managers, and line employees, the Sunrise Series presents scenes, characters, and content which reflect the challenges of a smaller hotel operation.

Sunrise is Basic Training!
The Sunrise Basic Training Lodging Series delivers the essential skills, knowledge, and attitudes that your hotel staff need in order to succeed on the job. No music videos, wacky characters, or complicated plot lines - just solid information delivered in a straightforward presentation style that supports your training goals.
Sunrise is Flexible!
The content within each program is delivered in short, focused segments, beginning and ending with easily-identified title screens. This allows for flexible yet targeted training: viewers can focus on a single procedure or topic at a time, while trainers can easily pause the tape after each segment for discussion and group activities. Trainers can also choose to cover as few or as many segments as their needs or schedules dictate, and scan to specific segments for review and reinforcement.
Sunrise is a Complete Training Package!
The six Sunrise tapes cover all functional areas to train your entire hotel staff. Included with each program is a Trainer's Guide with content overviews, discussion questions, group activities, and a ten-question "Quick Quiz" for simple assessment. The materials contained in the Trainer's Guide booklet can be easily expanded to 8 ½ " by 11" to create hand-outs for your staff. Also included with each program is a full-size Certificate of Completion which can be easily duplicated, customized, and awarded to successful participants.
Sunrise is Cost Effective!
Priced at $349 for the complete six-tape set, or $99 for individual titles, there is no greater value in hospitality training. Sunrise video-based training requires no heavy investment in new technology or specialized training - it uses the VCR and TV already in place at your hotel. And because Sunrise training can deliver a consistent training message to many employees at the same time and place, you conserve valuable staff and management resources.

Sunrise Series Programs and Segment Topics:
New Employee Orientation:	Guest Service:	Front Desk:
The Lodging Industry: Guests Owners Franchise Companies Independants Mgt. Companies Suppliers Hotel Staff: General Manager Front Desk Housekeeping Maintenance Successful Work Habits: Be on Time Be Prepared Follow the Rules Work Safely Be Dependable Practice Teamwork Remember the Guest Learn All You Can Attitude Is Everything Take Ownership	Rules of Guest Service: - Guests Are Like a Box of Chocolates - You Never Get a Second Chance at a Good First Impression - Keeping Customers Costs Less - Bad News Travels Faster - Guest Problems Are Opportunities "Moments of Truth": Making a Reservation Arrival Registration Entering Room Interaction With Staff Complaints or Problems Check-Out	Personal Appearance Communication The Log Book Phone Skills: Answering the Phone Forwarding Calls Asking Callers to Hold Guest Privacy Taking Messages Wake-Up Calls Handling Reservations: Know Your Hotel Qualify the Caller Accuracy Sales Skills: Listen to the Customer Features Benefits Overcoming Objections Closing Techniques Upselling Preparing for the Guest: Guest Registration Service During the Stay Handling Complaints Walking a Guest Guests with Disabilities Foreign Travelers Busy Situations Guest Check Out
Safety & Security:	Housekeeping & Laundry:	Maintenance:
Awareness + Action = Safety & Security: Safety: Slips, Trips, & Falls Lifting Safely Motion Injuries Fire Hazards Chemical Safety Biohazards Pool & Exercise Room Safety Handling Emergencies Security: Perimeter & Access Control Suspicious People Handling a Disturbance Key Control Guest Privacy Funds Protection Internal Theft Reporting & Record Keeping Guest Education	Room Prioritization Loading Your Cart Cart Supplies Room Access Opening & Straightening Stayovers Cleaning Strategies Dusting & Surface Cleaning Making the Bed Showers & Tubs Sinks & Vanities Toilets Restocking Guest Amanities Bathroom Floors Vacuuming Final Tasks Inspecting Special Situations: Coffee Makers Irons & Boards Spas & Hot Tubs Mini-Fridges Carpet Stains Public Area Cleansing Laundry Operations: Sorting Washing Drying Folding Storage & Delivery	Maintenance Overview Hotel Equipment, Systems & Responsibilities Guest Service Personal Appearance Safety & Security Organization Work Orders Prioritization The Maintenance Log Preventitive Maintenance Guest Service Calls Contract Services

Sunrise Basic Training Lodging Series: $349!
$99 for Individual Titles:	New Employee Orientation
	Guest Service
	Safety & Security
	Front Desk Operations
	Houskeeping & Laundry
	Maintenance

SUNRISE BASIC TRAINING: LODGING SERIES

It's a New Day in Hospitality Training!

Sunrise Series Programs and Segment Topics:

Sunrise Basic Training Lodging Series: $349!

$99 for Individual Titles:

Sunrise Guarantee